Satisfaction survey conducted among COLEAD’s programmes partner beneficiaries: encouraging results from 29 countries

Continuous improvement is one of COLEAD’s five values. The feedback from our partner beneficiaries (BPs) plays a crucial role in guiding our activities, development, and the evolution of our practices. In this context, we launched a satisfaction survey during the summer, which will be repeated annually. The questionnaire is concise, designed to gather thoughts and observations to assess our performance and identify areas for improvement. A survey based on 14 questions was sent to all organizations with a development project signed at the time of the survey launch, regardless of the program managed by COLEAD. That is, 879 organizations in 2023. We received 202 responses from 29 countries. 66.3% of respondents chose to remain anonymous.

Here are the key findings:

• The main support received includes training (84%), technical assistance (35%), and market information (34%).
• Access to financing is considered the primary challenge faced by organisations.
• The most significant impact of COLEAD support through its programmes on the Sustainable Development Goals (SDGs) relates to SDG 12, “responsible production and consumption.”
• The main impacts of support on partner beneficiary organizations are related to skill enhancement, improvement in product/service quality, and access to information.
• Partners would strongly recommend COLEAD to a professional colleague mainly due to the enhanced skills they gained through COLEAD’s support.