NExT Kenya: Claims handling training

Staff of Kenyan companies have been taking part in training on claims handling, provided through the NExT Kenya programe. The aim is to build the capacity of company managers and staff in charge of trade negotiations and customer contracts , within small and medium-sized horticultural exporting companies (SMEs). Also taking part will be staff of the Fresh Produce Consortium of Kenya, who assist the association’s members in dealing with claims. Up to 16 staff from 10 different organisations took part. The group training will also facilitate peer-to-peer exchange and sharing of experiences among Kenyan horticultural companies.

This activity is implemented by COLEACP and supported by the NExT Kenya (New Export Trade) programme, established in collaboration with the EU Delegation in Nairobi and Kenyan stakeholders.